Q. How do I make a referral?
Q. How long will it be before somebody contacts me?
Q. Is there a charge for the service?
Q. I’m worried that someone will see me entering your building – is it a confidential service?
QHow do I make a referral?
AA referral can be made by calling 08458 12-12-12 or click here.
QHow long will it be before somebody contacts me?
ADepending on when the incident occurred, you will be contacted either immediately or within 5 working days (Mon – Fri, 9am – 5pm). We need to prioritise those clients where there is a possibility that Forensic DNA is still available but we do endeavour to contact all clients in a timely manner to arrange a 1st assessment.
QIs there a charge for the service?
ANo. Twelves Company is a registered charity and does not charge for any of its services.
QI’m worried that someone will see me entering your building – is it a confidential service?
ATwelves Company is situated in the Millfields, Plymouth. The Millfields is a private estate with 24/7 security at the front gate. The security officers are very discreet and will direct you to Twelves Company without asking you to reveal your identity.
Everything you say at Twelves Company is confidential. There is a strict policy that all staff and volunteers adhere to and you will be consulted on any issues whereby confidentiality is breeched. We have a legal obligation to breech confidentiality if:
a)There is a risk to a child under the age of 16;
b)You are at risk or harming yourself, or others;
c)There is suspicion that you are party to a terrorist act.
Ask a Question:
If you cannot find the answer to your question please fill the form in below. All questions are treated confidentially.